The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. In accordance with Encore Boston Harbor’s policies and procedures, turns in found items to security, completes appropriate documentation, and assists visitors, guests and employees in reporting and locating lost items Responds to emergency situations according to Encore Boston Harbor procedures, emergency evacuation plans, and acts as a member of the emergency response team, as directed.Ensures that the department rules and safety standards are followed.Notifies the security dispatcher of suspicious persons or activities.Responds to questions and requests from guests, other Encore Boston Harbor departments, visitors and subcontractors, and provides appropriate information/directions in a patient, efficient and courteous manner.Is knowledgeable about the Encore Harbor resort and amenities.Provides instructions and personally escorts guests to their destination within the resort.Greets and assists visitors, guests and employees in a friendly and courteous manner.Driving responsibilities may include but are not limited to: shuttling guests or employees to and from the resort Candidate must possess a valid driver’s license and be able to drive vehicles carrying up to 14 passengers.Aids in data collection activities as needed, including passenger and vehicle counts for bus shuttles ride shares and taxicabs.Directs visitors and unauthorized vehicles to alternate entrances and/or parking areas as appropriate.Maintains access to driveways and dock areas for fire and safety vehicles challenges unauthorized vehicles and facilitates the timely removal of vehicles as appropriate.Allocates and directs parking as required for service and delivery vehicles.Facilitates and aids in monitoring the demand for taxicabs contacts the Transportation Supervisor with number of taxicabs as needed.Directs, regulates, and prioritizes the movement of contracted bus services at various satellite locations, as assigned. Vehicles include private vehicles, taxicabs, Ride shares, bus service, livery service, boats and emergency vehicles.
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